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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. What is a high value article? This refers to any items in a shipment that are valued at more than $100 per pound. What is a Bill of Lading? This is an official contract between you and your moving company. Why do movers place shipments from more than one household on a trailer during long distance moves? This is much more efficient and allows the moving company to lower their costs. Direct shipments are usually available, but they will cost you more. What is double-drive time? In California, all movers are required to charge double-drive time. They don’t charge you for the time required to get to your destination and then back to their moving branch. Instead, they charge double the time for the actual move. What is an order for service? This is a signed written agreement authorizing your moving company to transport your goods. What is full packing? Your movers will pack everything in your household for you. Make sure to keep any legal papers, medicines and valuables with you during the move. Will my moving company have extra packing materials? Most moving companies will provide you with extra materials during the day of the move for an additional cost. How can I ensure I will be finished packing by my moving day? Many people tend to underestimate the amount of items to pack and the time required to do so. They may also expect more people to help on the actual moving day, even though some people may not be available. Avoid this by following an organized packing plan and allot more time than you believe you will require for packing. Will my furnishings remain clean during the move? Professional movers will make every attempt to ensure your items remain clean by covering them with plastic material or special furniture pads. How should I file a complaint with my moving company if there is a problem? We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General. |
